Quality Policy

Quality Commitment – Love It or Burn It!

At Scottish Kilt Jacket, customer satisfaction isn’t just a goal—it’s the core of everything we do. We’re proud of the craftsmanship behind each of our kilts, tailored to not just meet but truly exceed your expectations. That said, we completely understand the hesitation of shopping online—where you can’t touch or try before you buy.

That’s exactly why we created our 100% Satisfaction "Love It or Burn It" Promise.

What Is the "Love It or Burn It" Promise?

We believe so strongly in the quality of our kilts that if you’re not fully satisfied, you’ll never have to keep something you dislike. If you’re unhappy with the look, feel, or construction of your kilt, we’ll refund you in full—no questions asked.

How Does It Work?

Simple. If your kilt fails to impress, take it to a safe location and burn it. Yes, seriously. Capture a clear photo or video of the burn and email it to us at support@scottishkiltjacket.com. As soon as we receive your proof, we’ll process a full refund to your original payment method—whether card or PayPal.

You only pay for the matchstick.

What Does It Cover?

This guarantee is valid for any dissatisfaction related to:

Fabric quality

Stitching or tailoring

Design or finishing issues

Buttons, hardware, or structural integrity

Any other visible flaw in workmanship

If your issue falls under these categories, you qualify for a full refund under our promise.

What’s Not Covered?

Please note: Because our kilts are custom made-to-measure, this policy does not cover sizing errors due to incorrect measurements provided at the time of order.

If you need help taking proper measurements, contact us before ordering—we’re here to help at support@scottishkiltjacket.com.

Still Unsure? Contact Us First.

Before you torch that kilt, feel free to discuss your concern with us. We’ll gladly listen and help guide you toward a fair solution.
Reach out to us at:

📞 ‪+44 7465750559
📧 support@scottishkiltjacket.com