FAQs

📚 Frequently Asked Questions (FAQs)

Scottish Kilt Jacket – Your Questions, Answered

🧥 1. About Scottish Kilt Jacket (6 Questions)

1. What is Scottish Kilt Jacket?
We are a premium brand offering traditional and modern Scottish kilts, jackets, and Highland wear for all occasions.

2. Where is your company based?
We are headquartered in the UK and operate globally with secure worldwide delivery.

3. Do you specialize in Scottish attire And other Custom Demand
Yes, we focus on Scottish kilts, jackets, sporrans, and accessories rooted in Highland culture.

We work with passion to deliver traditional and modern Scottish attire tailored to customer demands — whether you want your kilt or jacket in leather, cotton, denim, or any custom fabric. Each piece is handcrafted to meet your exact style and comfort

4. How long have you been in business?
We have proudly served kilt lovers worldwide for over 10 years.

5. Are you an official clan tartan provider?
Yes, we source official clan tartans and partner with licensed mills.

6. Can I trust the authenticity of your products?
Absolutely. We provide genuine materials and traditional craftsmanship.

7. Do you make custom tartan dresses for women?
Yes, we do! We design and craft custom tartan dresses for women, tailored to your measurements, tartan choice, and style preferences.

📏 2. Sizing & Fit (6 Questions)

7. How do I measure for a kilt?
Measure your waist (navel level), hips (widest part), and length (from navel to mid-knee).

8. Do jackets follow UK sizing?
Yes, but we recommend checking our size chart for conversions and accuracy.

9. Can I request a size change after ordering?
Yes, within 12 hours of placing your order.

10. Do you offer made-to-measure options?
Yes, we specialize in custom sizing for a perfect fit.

11. What if the fit is not right upon delivery?
Contact us with photos — we’ll guide on alterations or exchange options.

12. Do you offer plus sizes?
Yes, we proudly offer inclusive sizing for all body types.

🧶 3. Product & Materials (6 Questions)

13. What materials are your kilts made from?
We use wool, acrylic, cotton blends, and leather trims — all clearly listed on each product.

14. Are jackets lined or unlined?
Most jackets are fully lined with satin or poly-cotton for comfort.

15. Do you offer vegan-friendly options?
Yes, we offer faux leather straps and non-wool kilts.

16. What is the difference between wool and acrylic kilts?
Wool is traditional and warm; acrylic is lightweight and budget-friendly.

17. Can I get a kilt with detachable pockets?
Yes, many hybrid and utility kilts come with detachable pocket options.

18. Do jackets come with accessories like brooches or sporrans?
No, accessories are sold separately unless specified.

✂️ 4. Customization & Bulk Orders (6 Questions)

19. Can I choose my own tartan?
Yes, we offer over 150+ tartans. Custom tartans may be sourced on request.

20. Can I customize a jacket's buttons, lining, or lapel?
Absolutely! We offer full jacket customization.

21. Is there extra cost for customization?
Minor customizations are often free; complex changes may incur a fee.

22. Do you offer group orders for weddings or events?
Yes, with discounts and coordination support.

23. Can I add embroidery or clan crest?
Yes, embroidery services are available for logos, crests, initials, etc.

24. Do you do wholesale or reseller partnerships?
Yes! Contact us for wholesale rates or affiliate options.

🚚 5. Shipping & Delivery (8 Questions)

25. Do you ship worldwide?
Yes, we deliver to over 100 countries.

26. How long does standard shipping take?
Typically 4–6 Days: Custom order 8–10 Days production, 4–6 days delivery.

27. Do you offer express shipping?
Yes, expedited options are available upon request.

28. Can I change my delivery address after ordering?
Yes, within 24 hours of order placement.

29. How do I track my order?
You will receive a tracking number once your item ships.

30. What if my package is lost in transit?
We’ll coordinate with the courier. Replacements are offered if proven undelivered.

31. Which courier companies do you use?
DHL, FedEx, UPS, and local postal services depending on your location.

32. Can I pick up my order locally?
Currently, we operate online-only — all orders are shipped.

💳 6. Payments & Orders (8 Questions)

33. What payment methods do you accept?
Visa, MasterCard, PayPal, American Express, Apple Pay, and more.

34. Is it safe to pay on your website?
Yes, all transactions are encrypted and PCI-DSS compliant.

35. Can I use multiple payment methods?
Not at checkout, but contact support for partial payments.

36. Do you accept bank transfers or crypto?
Currently, we do not accept crypto; bank transfer may be possible for bulk orders.

37. Can I cancel my order?
Orders can be cancelled within 12 hours.

38. Can I update my order after it's placed?
Yes, as long as it's within the production window.

39. Do you offer discounts or coupons?
We offer seasonal sales and newsletter-based discounts.

40. Will I be charged customs duty?
Customs charges vary by country and are buyer’s responsibility.

🔄 7. Returns & Refunds (7 Questions)

41. What’s your return policy?
Non-custom items can be returned within 14 days. Custom orders are non-refundable unless defective.

42. Who pays return shipping?
Buyers are responsible unless the return is due to our error.

43. How long do refunds take?
5–10 business days after approval.

44. Can I exchange an item?
Yes, if eligible and available in stock.

45. What if my item is damaged or incorrect?
Email us with photos — we’ll replace or refund accordingly.

46. Can I return a gift item?
Yes, with proof of purchase and within policy time.

47. What if I miss the return window?
Contact us — we may offer store credit in special cases.

🎁 8. Gifting & Packaging (5 Questions)

48. Do you offer gift wrapping?
Yes, available at checkout for an additional fee.

49. Can I include a custom message with my gift?
Yes, type your message during checkout.

50. Will the price be shown on the gift order?
No, gift orders ship without invoice.

51. Do you sell gift cards?
Yes, digital gift cards are available in various amounts.

52. Can I send gifts to different addresses?
Place separate orders for each shipping address.

🧾 9. Clan & Culture (5 Questions)

53. What is a tartan?
Tartan is a patterned cloth associated with Scottish clans and heritage.

54. How do I know my clan’s tartan?
Check our tartan guide or contact us for help.

55. Can anyone wear any tartan?
Traditionally, yes — though some prefer to wear their own clan’s pattern.

56. What’s the difference between utility and traditional kilts?
Utility kilts are modern, functional; traditional kilts are ceremonial.

57. Can I wear a kilt to a non-Scottish event?
Absolutely — kilts are widely worn at weddings, parties, and festivals globally.

🛠️ 10. Alterations & After-Sales (5 Questions)

58. Do you offer alterations after delivery?
Minor local alterations are recommended. Contact us if assistance is needed.

59. Can kilts be resized?
Yes, kilts can be adjusted up/down by 1–2 inches by a tailor.

60. What if my jacket sleeves are too long?
Most sleeves can be shortened by a local tailor.

61. Can I order extra fabric or buttons?
Yes, upon request during or after your order.

62. Do you repair damaged items?
We don’t offer in-house repairs but can guide you.

🖥️ 11. Online Experience (5 Questions)

63. Is your website mobile-friendly?
Yes, it’s optimized for phones and tablets.

64. Can I save items to a wishlist?
Currently not available, but you can save products using browser bookmarks.

65. Do you notify when items are restocked?
Yes, you can sign up for back-in-stock alerts.

66. Can I change the currency on the site?
Currency auto-adjusts based on your region.

67. Do you offer live chat support?
Yes, via our website during business hours.

📞 12. Customer Support (5 Questions)

68. How can I contact customer support?
Email: support@scottishkiltjacket.com or use the contact form.

69. What are your support hours?
Monday to Saturday, 9 AM – 6 PM (GMT).

70. How quickly do you respond to emails?
Within 1–3 hours.

71. Do you support multiple languages?
Support is primarily in English, but translation tools may help.

72. Can I speak to someone directly?
Currently, support is via email or live chat only.

🌍 13. Other Questions (8 Questions)

73. Do you offer eco-friendly kilts?
Yes, we offer sustainable material options.

74. Do you have seasonal collections?
Yes, we launch limited editions during fall and festive seasons.

75. Can I pre-order upcoming items?
Yes, pre-orders open during launches.

76. Do you sponsor Highland games or events?
We occasionally sponsor — reach out for collaboration.

77. Do you accept custom design ideas?
Yes, for bulk or collaboration orders.

78. Are all prices shown in my local currency?
Currency adjusts by region, but final billing is in GBP/USD/EUR.

79. Do you offer price matching?
Currently, we do not match competitor prices.

80. How can I stay updated?
Join our newsletter or follow us on Instagram/Facebook.